04 Nov 2011

Update: 6:30pm  
Thanks to all our customers for your patience. All systems are now working, but if you have any issues, please call us on: 08457 404 404, or take a look at our contacts page.

Update: 6:00pm  
Just before 3pm today HSBC in the UK experienced an IT outage that affected our online banking services, some of our ATMs and some of our customers debit card transactions. The problem was located and resolved at 4pm, and all of systems recovered by 4.30pm. We are very sorry for any inconvenience this may have caused our customers, and will ensure that no customers are impacted financially. We have now cleared and processed all payments.

Update 5:25pm  
Systems now recovering. Customer data is not affected.

Update 5:15pm  
Just before 3pm today HSBC in the UK experienced a mainframe outage that effected our online banking services, some of our ATMs and some debit card payments. The problem was located and resolved at 4pm, all systems are now recovering. We are very sorry for any inconvenience this may have caused our customers. We are prioritising all payments in order to clear any backlog.

Update: 4:50pm  
Card terminals and internet banking should now be back up and running.

Update: 4:45pm  
ATMs should now be back on.

Update: 3.30pm  
We are aware of some problems which have been impacting some of our services since approx 3pm. We are looking into them and working hard to resolve them. Follow our Twitter account @hsbc_uk_press for updates when they are available.