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HSBC Bank in the UK

HSBC Bank Plc offers a complete range of personal, premier and private banking services including bank accounts and mortgages for those people living and working in the UK. We also provide commercial banking for small to medium businesses and corporate and institutional banking services. HSBC Bank plc is a wholly owned subsidiary of HSBC Holdings plc.

With over 15 million customers in the UK it is the most recognised and trusted financial services brand. It has around an 18% market share of the UK's small business accounts and a 12% share of current accounts.

HSBC takes its name from the founding company, the Hong Kong and Shanghai Banking Corporation and was created in 1865 to finance trade between China and Europe. In the UK, Midland Bank, which merged with HSBC in 1992, was founded in Birmingham in 1836.

The modern day HSBC has its headquarters in a purpose-built property at Canary Wharf in London. It is the largest single use office building in the UK providing a base for 8,500 of its 52,000 UK based employees. It has around 1,275 branches across the country and serves its customers round the clock through 24 hour call centres and online banking services.

HSBC Group is one of the largest banking and financial services organisations in the world, comprising around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

Key facts and figures

Our staff

  • HSBC employs around 52,000 people in the UK
  • In 2010, our UK staff raised £2,176,500 for charities, which we matched through our 'Pound for Pound' scheme.
  • More than 25% of employees volunteered on a community programme in 2010, giving 43,865 hours
  • As part of the HSBC Climate Partnership, more than 623 staff volunteers in the UK worked on an "environmental volunteering day" in 2010, helping to clean and manage areas of environmental importance

Our customers

  • HSBC Bank has more than 15 million customers in the UK
  • We are the only bank to offer donations to charities through our ATMs and a total of £341,623 was donated in 2010
  • HSBC customers deposit over £80 million in notes and coins each day though our branch network
  • More than 4.2m accounts are 'paperless'
  • 5 million customers have registered to use internet banking
  • HSBC customers are amongst the highest active internet banking users in the UK
  • Over 900,000 customers log on to HSBC internet banking each day
  • 4 out of 5 customer interactions happen online

Our business

  • HSBC Bank has around 1,275 branches across the UK
  • HSBC replaces 200,000 lost, stolen or damaged debit cards a month
  • More than 99% of customers receive their replacement card within 5 working days
  • HSBC processes 1.4 billion transactions a year, which equates to more than £71 billion in spend
  • HSBC and first direct lent £11.7bn in 2010 to help UK customers be homeowners
  • HSBC operates 3800 ATMs across the UK as well as 1340 deposit machines
  • HSBC's most remote ATM is in Cemaes Bay, Anglesey which has a round trip of nearly 5 hours to attend from the nearest depot
  • The most northern ATM is in Inverness and the most southern is St Helier in Jersey which are 747miles apart by car and ferry
  • £19 billion is withdrawn from HSBC ATMs each year (over £363m per week)
  • HSBC machines processed over 423 million customer transactions in the form of ATM and cheques/cash deposits in 2010 - that's nearly 49,000 per hour
  • £6 million was donated in the UK in 2010 to charities through our community programmes
  • We work with pfeg (Personal Finance Education Group) on 'What Money Means', our £3.4million financial education programme for primary school children - in 2010, 34 local authorities in the UK were involved with the programme
  • We have created a global HSBC Climate Partnership: we work with the Climate Group, Earthwatch, the Smithsonian Tropical Research Institute and WWF to inspire action on climate change.

HSBC UK Press Office contacts

Level 32
HSBC
8 Canada Square
Canary Wharf
London
E14 5HQ

Official Press Office social media accounts:
Twitter: @hsbc_uk_press
YouTube: HSBCUKPress
Flikr: HSBCUKPress

For individual contact details, please see the Press Photos section
Out of hours, please contact a member of the Press Office
Fax number: 020 7991 4821

For HSBC Group Holdings press enquiries, please email: pressoffice@hsbc.com
For a full list of HSBC contacts for customers and non-customers, please click here