On 18 October 2012 HSBC servers came under a denial of service attack which affected a number of HSBC websites around the world. This denial of service attack did not affect any customer data, but did prevent customers using HSBC online services, including internet banking. We are taking appropriate action, working hard to restore service.

HSBC Bank is sending all personal internet banking customers a new device which will add an extra layer of security when accessing their accounts online. The device, which is small enough to keep in a wallet or purse, generates a unique PIN code each time a customer logs on to their accounts. Called the HSBC Secure Key...